CANCELLATION POLICY

Cancellation Policy

Effective Date: 20.11.2025 | Last Updated: 26.09.2026

1. Cancellation Overview

Circumstances change. This policy explains how to cancel a build at each stage: before you accept the estimate, while it is being built, and after delivery.

2. Before you accept

An estimate costs nothing and commits you to nothing. If you do not want the build, do not accept it; the estimate simply stays on your projects page.

3. While it is being built

To cancel a paid build, write to support@ratify.studio with the project id. If we have not started work on it, every credit goes back. If we have, we refund in proportion to the work not yet done and tell you how we worked it out.

4. If we cannot take it on

If we cannot deliver a paid build, we cancel it ourselves, every credit goes back to your balance, and the reason is shown on your project.

5. How to raise a cancellation or refund

  • Write to support@ratify.studio with the project or transaction id
  • A reason helps us answer properly, but is not required
  • We aim to answer within one business day, Monday to Friday, 9:00 to 18:00 GMT
  • Unused credits remain refundable for 14 days from purchase; the Refund Policy sets out the full detail, including your statutory rights

6. Account Closure

To close your Ratify account:

  • Download any code you want to keep — it is not recoverable afterwards
  • Spend or claim back any remaining credits first: credits cannot be moved to another account, and an unused balance is refundable only within the window in the Refund Policy
  • Ask for a copy of your data if you want one — see the Privacy Policy
  • Delete the account yourself from Settings. Your name, email, projects and any code you uploaded go at once and you are signed out
  • If you cannot reach Settings, write to support@ratify.studio and we will do it for you
  • Payment records are kept for seven years because accounting law requires it, with nothing left on them that names you — see Privacy Policy §9

Note: Account closure is permanent and cannot be reversed.

7. What cannot be undone

  • A delivered build — the credits for it are spent
  • Code you have downloaded
  • A closed account, which is deleted and not recoverable

8. If you disagree with a decision

Write back to support@ratify.studio within 7 days with the project id and what you think is wrong, and we will look at it again and tell you what we conclude and why. If that does not settle it, you keep every right set out under “Your Statutory Rights as a Consumer” in the Refund Policy, including going to your own courts and raising a chargeback with your card issuer.

9. Contact

Questions about cancelling: support@ratify.studio or the contact page.